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Can I order offline?
Sure. To do so, begin placing your order, print out the final shopping cart information after you select all the items you want and then send a copy of the print-out, along with payment (don't forget shipping) to: SportMartialArts.com 2751 Hennepin Avenue S, Suite 597 Minneapolis, MN 55408
Make sure to include your email address so that we can contact you with order and shipping information. Your order will not be shipped until your check clears the bank!
Do you accept international orders?
Yes, however the only weapons we will ship internationally are G-Force kamas, switchblade kamas and nunchucks - no bos! Therefore, our international customers (including Canada) can only order videos, limited G-Force weapons, photo prints and custom DVDs. To place an international order, you may do so through our Paypal account which requires us to send you a Request for Payment. Step one is to go to the store and figure out what you want. Then email us at postmaster@SportMartialArts.com and tell us what you want to order along with your shipping address. We will send you a Request for Payment through Paypal for the total amount of the order plus shipping. Note that shipping may cost US$25-40. Once you make your payment, your order will be shipped - international shipping takes a minimum of 7-14 business days and will be insured.
Do you charge sales tax?
Sales tax is charged only for customers ordering in Minnesota and Ohio at the rate of 7%. For all other customers, you are responsible for any Use tax that your state assesses on internet purchases.
How do I return something?
All store sales are final! We do not accept returns or changes to orders placed in the store unless the item received is defective or we mistakenly sent you an item different than what was in your order. We will replace any defective item or mistakes with an item that is not defective but will not refund your purchase. If you receive a defective dvd or other item, please contact us at postmaster@maslinc.com first to initiate the exchange.
How long will it take to receive my order?
It depends on what you ordered. DVDs and videos produced by SportMartialArts.com and Raymond Daniels videos are stock items. So long as it is a regular business day and we are not out of the office at a tournament, we will immediately ship in-stock items to you and it takes 3-4 business days for shipment. Most other videos will have the same shipping timeframe. Custom weapons (except swords and decal and faded bos) may take longer as they have to be assembled. Allow up to 12 business days for such orders. Swords and decal/faded bos may take up to 4 weeks to assemble plus shipping time of 4-10 business days. We try to inform you if there will be a delay in shipping a certain item. If you need your order shipped urgently, please send us a Help Request Form and let us know you are in a rush. We will try to see if your order can go out faster. You will be responsible for any additional costs to expedite your order.
How much does shipping cost?
Depending on the manufacturer, shipping is either by UPS (G-Force) or US Postal Service (SportMartialArts.com, Ultimate Weapons). The cost ranges from $6-8 per item for items shipped to US addresses. The cost is higher for international shipping. For some bo staff orders and for swords, the shipping is higher because these items are considered oversized.
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